SecurityCoverage Launches Turnkey Premium Technical Support Subscription-Based Services
TotalTech Premium creates new revenue streams and develops a healthier customer experience
Cedar Rapids, IA (May 11, 2015)
SecurityCoverage, Inc., a leading provider of mobile and desktop security software, data protection, and technical support services, today reported the launch of their new TotalTech Premium support solutions product line.
TotalTech Premium is a 100% U.S. based technical support solution providing 24|7|365 unlimited technical support for home networking and peripheral equipment like computers, tablets, smartphones, printers, audio-video equipment, software, and various other consumer electronic (CE) devices. As network-enabled CE device adoption and the desire for constant connection increases, device complexity and the consumer’s demand for premium technical support is intensified.
“Technology support services for the home network are a growing opportunity for communications providers, retailers, and technology companies to enhance their customers’ experience as consumers struggle to get the most out of their network-enabled gadgets,” states Jon Bartleson, COO of SecurityCoverage, Inc.
Customers may choose from two different TotalTech Premium subscriptions:
- Single Device Support – provides UNLIMITED 24|7 technical support for a single CE device at only $4.99 per month.
- Unlimited Device Support – provides UNLIMITED 24|7 technical support for the entire family and their CE devices connected to the user’s home network at only $9.99 per month.
- Both plans include an initial consultation and require a one-time setup and optimization fee.
TotalTech Premium scope of support includes, but is not limited to, the following:
- Computer Tune-ups
- Virus and Spyware Removal
- E-mail Support
- Setup and Synch of CE Devices
- Home Wireless Network Configuration
- Mobile Device Setup and Customization
“Our partners’ customers are very interested in receiving advanced technical support from a company they already know and trust,” said John Gates, Senior Vice President Sales and Business Development. “We have the ability to address those customer demands, and ensure a top notch customer experience for those customers.”
SecurityCoverage’s latest research shows that 65% of Internet subscribers expect their service provider to support and protect their whole home network and devices. Consumers rely heavily on their network-connected devices for business, organizational, and even social connectivity and look to their service provider and retailer for convenient and inexpensive technical support.
About SecurityCoverage
SecurityCoverage, Inc. empowers ISP/Broadband/MSO providers, retailers, and technology companies to create new revenue streams and own their customer experience by offering total technology service programs. SecurityCoverage is a leading developer of mobile and desktop security software, data protection, file sharing/backup and technical support services. Founded in 2003 with a clear mission to simplify the use of technology and provide world class customer service, we remain relentlessly dedicated to protecting consumer devices and personal data. Today, 350+ partners from diverse markets like broadband, retail and warranty help SecurityCoverage achieve its mission for consumers everywhere. Product and company information is available at www.securitycoverage.com.
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Media Contact:
Dan Timmer
Marketing Director
Phone: (319) 298-4706
dtimmer@securitycoverage.com
