Faqs

Our team will reach out to you first. We won’t close your case until both you and a Restoration Representative agree that the existing case has been resolved. If not, the case stays open and [...]

Contact our expertly trained Member Services Representatives via email at memberservices@identityforce.com, by phone at 877-694-3367, or via live chat. Our knowledgeable team is here to answer [...]

Contact us with any questions you have at memberservices@identityforce.com, 877-694-3367, or through live chat on our website. Our Member Services Representatives are available 24 hours a day, 7 [...]

Some alerts are more urgent than others, and may require different actions for you to take. That’s why every alert you get also includes ‘What Should I Do?’ which recommends next [...]

Whether you’re an IdentityForce member or not, here are some immediate steps you can take, also featured on our blog. 1. Lock down the problem account. Contact the financial institution, dispute [...]

If someone has stolen your personal information or identification documents, and you are a Persona Defender member you can talk with our experts by calling: 877-694-3367. Many of our recovery [...]

For more information on using the mobile app, visit: https://www.identityforce.com/personal/mobile-identity-theft-app.

To change your password, log into your IdentityForce Dashboard, click the Manage Account tab, and go to Account Actions on the right-hand side. Beneath that, click Change Password. When you’re [...]

The Password Genie Secure Token is used to authenticate the account owner when doing tasks such as creating vaults, changing vault passwords, etc. This Secure Token is created during the initial [...]